Delivery Policy

**Delivery Policy**

Welcome to Aurosmith Limited. We are committed to ensuring that your shopping
experience is seamless and that your orders are delivered promptly and securely.
Please read our delivery policy carefully to understand how we manage the shipping
and delivery of your purchases.

  1. Order Processing Time
  • Order Confirmation: Upon placing your order, you will receive an order confirmation
    email. Our team will begin processing your order within 24 hours of receipt.
  • Processing Time: Orders are typically processed within 1-3 business days. Customised
    or personalised items may require additional time, which will be communicated during
    the order process.
  1. Shipping Methods and Delivery Time
  • UK and Northern Ireland Orders:
  • Orders Over £100: Free delivery using Royal Mail Special Delivery – Before 1 pm (fully
    insured).
    -Orders £100 or Under: Delivered using Royal Mail 1st Class Signed for (1-2 Days), fully
    insured.
  • International Shipping: Please contact us.
    Note: Delivery times are estimates and may vary depending on your location and the
    availability of the products.
  1. Order Tracking and Insurance
  • We use a trackable and “signed for” shipping service for all orders.
  • Customers will receive a shipping confirmation email after purchase, including a
    tracking number to monitor the order’s progress.
  • For total peace of mind, we o\er full insurance to your doorstep. For this reason, we
    can only deliver to the shipping address provided in your order. We are not liable for any
    redirection service you might have in place.
  1. Shipping Rates
  • UK and Northern Ireland: Free for orders over £100.
  • Standard Shipping (UK): £5.00 for orders £100 or under.
  1. Delivery Times
  • Orders placed Monday to Friday before 3 pm are dispatched the same day (unless an
    alteration is required, such as resizing or adding/removing links, in which case the order
    will usually be dispatched the following working day).
  • Orders placed on Friday before 3 pm will be delivered on the following working day,
    which is Monday.
  • Saturday is not considered a working day.
  1. Order Tracking
  • Once your order has been shipped, you will receive a shipping confirmation email with
    a tracking number. You can use this number to track your order’s progress on the
    courier’s website.
  • If you do not receive your tracking number, please contact our customer service team
  1. Delivery Issues
  • If your order is delayed or if you encounter any issues with your delivery, please
    contact our customer service team promptly.
  • In the event of a lost or damaged package, we will work with the courier to resolve the
    issue.
  1. Signature Requirements
  • For security reasons, orders over £200 may require a signature upon delivery. If you will
    not be available to sign for your package, please make arrangements with the courier.
  1. Shipping Address
  • Please ensure that your shipping address is correct and complete. We are not
    responsible for orders delivered to incorrect addresses provided by the customer.
  • If you need to change your shipping address after placing an order, please contact us
    immediately. Address changes may not be possible once the order has been processed.
  1. Packaging
  • All our jewellery items are carefully packaged to ensure they arrive in perfect
    condition. If your package arrives damaged, please contact us immediately.
  1. Contact Us

If you have any questions or concerns about our delivery policy, please contact us at:

We appreciate your business and look forward to providing you with beautiful jewellery
and excellent service.

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