FAQ

We offer free shipping on all orders, sent via Royal Mail Special Delivery for next-day delivery before 1pm, including Saturdays. Place your order Monday to Friday before 3pm, and we’ll dispatch it the same day. Orders placed after 3pm on weekdays or on Saturdays will be shipped the next working day. Check our delivery policy for more details.

If your order hasn’t been shipped yet, we’ll do our best to cancel it. Please contact us as soon as possible, and we’ll sort it out for you.

Right now, we ship to the UK only—but stay tuned as we’re looking to expand!

We take great care to ensure every order is spot on, but if something’s not right, please get in touch with us immediately. Mistakes happen, and we’ll make it right as quickly as possible.

We accept returns within 14 days of delivery, as long as your jewellery is in its original condition with tags attached. For hygiene reasons, earrings can’t be returned, and discounted items are final sale. Feel free to reach out if you have questions. For more details, see our returns policy.

All Aurosmith jewellery comes with a 3-month warranty starting from the day it’s delivered. This covers any manufacturing defects but doesn’t include general wear and tear, accidental damage, or misuse. Handle your jewellery with care to keep it looking its best!

To keep your jewellery looking its best, proper care is essential. Visit our jewellery care page for material-specific tips to help your pieces stay beautiful for years to come.

Absolutely! Aurosmith jewellery is made to be worn and loved daily. Just remember, a little care goes a long way in preserving its condition.

We accept VISA, Mastercard, PayPal, American Express and direct bank transfers. All transactions are secure and encrypted.

Definitely. Your security is a top priority. Our website uses advanced encryption and complies with the highest standards of payment processing security.

We offer resizing services for certain ring styles. pop in to our store or contact us and we’ll let you know what can be done.We offer resizing services for certain ring styles. pop in to our store or contact us and we’ll let you know what can be done.

Yes, we offer luxe gift wrapping to make your purchase extra special, please contact us to arrange this. 

Yes, we provide repair services, pop in to our store or contact us for more information.

Yes! We love bringing your ideas to life. Get in touch to discuss your vision, and we’ll work with you to create a piece that’s uniquely yours.

We’re committed to sustainable practices, sourcing materials responsibly and using ethical production methods. 

We use high-end metals like 9K gold, 14K gold, 18K and sterling silver, paired with gorgeous gemstones like cubic zirconia. 

Yes! Aurosmith Wholesale has over 10 years of experience working with retailers, offering high-quality wholesale jewellery at competitive prices. Contact us to learn more about our wholesale options and how we can support your business.